PetDesk Phones is the only veterinary-specific VoIP solution designed with direct PIMS integration. This means your phone system isn’t just about making and receiving calls — it connects directly with your practice management system (PIMS), giving your team seamless access to client and patient information when it matters most.
This article covers the key features, requirements, and compliance considerations for using PetDesk Phones.
What is VoIP?
Voice over Internet Protocol (VoIP) lets you make voice calls over a broadband internet connection instead of a traditional phone line.
With VoIP, your practice gains:
Intelligent call routing (Ring Groups, IVR menus, Call Forwarding)
Voice features (Texting, Faxing, Voicemail, Call Recording)
Productivity tools (Softphones, Call Parking, Listen/Whisper/Barge, call detail records)
Network Requirements
To ensure reliable call quality, we recommend:
At least 2 Mbps upload/download internet speed
POE switches (for data + power over a single Ethernet cable)
Firewall configuration optimized for VoIP
Compliance & Regulations
PetDesk Phones complies with key regulations:
E911 (enhanced 911)
HIPAA (secure handling of client data)
Call recording (verify your state’s laws)
Number portability (with attention to carrier rules/fees)
Features at a Glance
PetDesk Phones includes everything your practice needs to stay connected:
Extensions & Devices
Unlimited extensions
Softphone apps for desktop & mobile (included)
Each extension can have a desk phone + mobile + desktop app
Custom aliases (ex, “Front Desk” or “Doctor”)
Individual or shared voicemail boxes with VM-to-Email options
Messaging
SMS (text) and MMS (picture) messaging
Automated missed call messages
SMS templates (Retriever users)
Faxing
eFax, traditional fax, and hybrid fax options
Fax adapter available if using a physical fax machine
Call Flow Tools
Announcements & Greetings (automated or custom recordings)
Call Recording (accessible in PBX/UCP; configurable by law)
Call Schedules (business hours, holidays)
Toggles (override schedules for weather, lunch, on-call, etc.)
IVR / Call Trees (up to 11 options, redirect to groups)
Ring Groups & Call Queues (control call distribution, offer callbacks, track reports)
Additional Features
Whisper, Listen, & Barge (supervisory tools)
Music on Hold
Call Parking
Intercom
Looking for more?
New to PetDesk Phones? Start with the Overview article.
As you explore our Help Center and need assistance with setting up extensions, call trees, integrations, or anything else, please don't hesitate to contact our support team at phonesupport@petdesk.com
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