Reports & Analytics (V2)

eFax Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/efax

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

Extension Volume Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/extvolume

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

Geographical Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/geography

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

Inbound/DID Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/inbound

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

IVR Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/ivr

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

Queues: Basic Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/queue

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)

Ring Group Analysis (Raw Data)

REQUEST: GET https://voice.getkontak.com/api/reports/raw/ringgroup/v2

  • NOTE: All parameters are Case Sensitive.
  • auth (string) is the string of text in the phone system's Advanced menu. It appears to be a lot of nonsense.
  • containerID (integer) is the 6-digit Container ID number that is present in the top-left corner of the Dashboard when logged into a particular container.
  • tenantID (integer) - Optional - is the 3-digit (or 0/omitted) Tenant ID number that represents a customer on a container. When omitted (or set to 0) the system assumes you are referring to the Default Tenant.
  • fromDate - Optional - If omitted, defaults to "Today at 00:00:00". Format: YYYY-MM-DD HH:MM:SS
  • toDate - Optional - If omitted, defaults to "Today at 23:59:59". Format: YYYY-MM-DD HH:MM:SS
  • utcOffset - Optional - The minutes your customer/browser is away from UTC. Example: America/Chicago timezone is -300 (negative 300) minutes from UTC). Results will be returned in this time offset. Default is 0 (UTC)
  • lastEventOnly - Optional - Leave this off (0) to receive ALL ring group events for ALL calls in this date range. If an individual caller goes through 3 ring groups (like in a phase/cascade configuration) then you will receive all 3 events (2 timeout events + the last result event). Set this to 1 to make our API return only the last (result) event. This will return unique calls, with only the very last ring group event. If you don't have ring groups that cascade, this option will have no effect, regardless of its setting.
 
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