Faxing with PetDesk Phones (eFax & Hybrid Fax)

PetDesk Phones supports both electronic faxing (eFax) and hybrid fax workflows, so your practice can send and receive faxes using your PetDesk phone number without needing a traditional fax machine. This article explains how faxing works with the PetDesk Phones system, outlines the differences between eFax and hybrid fax, and walks through setup and usage for each method.

Use these instructions to integrate fax communication into your clinic’s phone workflow and ensure important documents are transmitted reliably.

Accessing my eFax Portal

Using a web browser, preferably Google Chrome, navigate to the URL voice.getkontak.com
Log in to the portal, then click the eFax/SMS/UCP option on the App Selection screen.
Select your organization from the list
In the navigation panel on the left, click eFax. You will be presented with the following menu options: Inbox, Outbox, Recycle Bin, and eFax Settings.

Sending an eFax

Select "Outbox" under the eFax menu.
Click the green SEND EFAX button at the top of the screen. The following screen will appear:

A. Click the drop-down arrow to select from a phonebook entry (if any are available); or
B. Enter the phone number you want to fax.
C. Click the blue PDF button to select a document to attach.
NOTE: All fax documents must be in PDF format.
D. Click "Add Field" to attach as many additional PDF documents as desired. All attached documents will be transmitted as different pages of the same fax.

3. When all documents have been attached:

Click the Submit button to send the eFax; or
Click the Cancel button to cancel and close the Send eFax panel.

Finding Faxes Received

Select the eFax Inbox menu item. This displays a list of all recently received faxes. Faxes are automatically deleted after 30 days.

A. This icon allows you to download a PDF of the fax.
B. This icon will send the fax to the recycle bin.

Finding Faxes Sent

Select the eFax Outbox menu item. This displays a list of all recently sent faxes. Faxes are automatically deleted after 30 days.

A. This icon allows you to view the fax confirmation page.
B. This icon allows you to download a PDF of the fax.
C. This icon will send the fax to the recycle bin.

Finding Faxes Deleted

Select the Recycle Bin menu option. This displays a list of all recently deleted faxes, sorted by origin. Faxes are permanently deleted automatically after 30 days.

A. This icon allows you to download a PDF of the fax.
B. This icon allows you to permanently delete the fax.

Adding Fax Cover Pages

Select the eFax Settings menu item. At the top section of the page, you'll find the cover page controls. From here, you can upload a fax cover page, view a copy of your current cover page, and delete the current cover page.

Please note: These cover pages are static PDFs that accompany all faxes sent from your number.

Emailed Fax Notifications & Confirmation Pages

Select the eFax Settings menu item. Beneath the cover page settings, you will find the fax-to-email controls. You can enter up to three email addresses to receive a copy of a fax simultaneously when it is received.

Below the fax-to-email settings, you will find the fax confirmation controls. Here, you can enable fax confirmations, which are emailed PDFs summarizing the date, time, page count, and recipient of the faxes you sent.

The first toggle sends fax confirmation pages to the emails listed
The second toggle sends complete copies of the fax you sent, along with the confirmation